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Your own dedicated it department on call 24/7
Innovative Solutions
At ZONA I.T. Solutions, we are dedicated to providing innovative solutions that cater to your unique needs. Our team is committed to delivering high-quality services that drive results, while solving the problems with the customer experience you find almost everywhere else.
Get a dedicated IT professional to help day or night with just a call or text. Rest easy and focus on running your business knowing we're watching all your network attached devices and making sure everything is up to date, secure, and backed up. We update drivers and software, security patches that Windows does not do on it's own, keep up to date with hardware specific drivers Windows cannot update. We make sure the Windows file system is intact and uncorrupted, we correct failed or incomplete Windows updates, and debloat the OS every time it reverts back to default after some updates provided by Windows. So your software and apps will always be up to date, your hardware like printers, VoiP phones, Graphics Cards, or proprietary PCI-E Devices will as well. Within 24 hours of a newly release security patch or firmware update we will have you up to date as well.
Monthly and Annual customers also get a free hour of Remote Assistance per month for anything that happens unexpectedly, or to add new hardware to the list of devices we service for you, etc.
You can call or text to get any questions you have answered 24/7. Talk to the same technician every time, and they know you by name and all about the equipment you use. No more explaining your problem to five different people, just to wait for a technician to arrive, which often times isn't the same day. Our monthly and annual customers get response times under an hour in most cases, during business hours and within two hours for emergency/after hours calls. You truly have your own IT guy, who cares about keeping your business up and running at its peak, without adding anyone to payroll. No downtime, no wondering when a tech will arrive, no disruption to your business. No matter where in the world you are, we're right with you. This also allows us to hire the best of the best, from all over the world. Not just who's local and available. Having techs in different time zones means you're tech, or the after hours tech is fresh, coffee in hand, and ready to help.
Discover the Magic of Remote IT Management
We let you get back to business, faster, cheaper, and with no downtime or headaches.
We're very proud of our work, and will work hard to earn your business. These reviews motivate us to constantly improve services and add new ones to pass on to our clients. There is a big missing piece in the Tech industry and that is the customer experience, and communication. These have little to nothing to do with tech but we understand the need for both, equally. You will never wonder what is going on, what stage of the repair or project we're on, or what its going to cost. We are in contact with you from start to finish, and we can start faster than anyone because we're already at our desks, we don't need to coordinate a tech, a vehicle, deal with traffic or vehicle problems that can delay or even stop your project or repair in its tracks.
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SOME OF THE SERVICES WE OFFER
Your own dedicated Remote IT tech, that knows you by name.
Remote IT Management
Your own personal IT Department on tap 24/7!
FREE Windows 10 to 11 Upgrades
Save up to $199, the software is on us, you just pay labor.
Custom Gaming and Workstation PC's
Build the rig of your dreams, tailored to your needs and budget.
Data Recovery
We have state of the art recovery software that is very successful. However, there are no guarantees with this type of job, it's not 100% possible to recovery everything all the time. Anyone who guarantees data recovery is misleading.
Device and Network Security Audits and Optimization
Keep your digital world safe, and your clients data encrypted. We can remove the security threats you may already have and make sure that they don't strike again. Make sure you never lose a single bit of data when you combine this with our secure off-site backups. You could lose all of your data on your network, and not worry because we've been updating your backup monthly, weekly, or even multiple times per day.
Secure Off-Site Whole System Backups
This is available as a standalone service, or bundled with our Remote Monitoring and Maintenance plans. We recommend the 3-3-3 rule. One copy of your data on your network, one on the cloud, and one offsite. Protect your data from anything that can compromise it.