{"product_id":"aurora-zona-rmm-remote-monitoring-maintenance","title":"AURORA - ZONA RMM - Remote Monitoring \u0026 Maintenance","description":"\u003ch3\u003eAURORA MSP Pro\u003c\/h3\u003e\u003ch3\u003eZONA RMM — pick your coverage level, your device count, and how you'd like to be billed.\u003c\/h3\u003e\u003cp\u003eMonthly automated system health and maintenance, powered by ZONA's proprietary 400-point AURORA diagnostic and auto-remediation engine. Choose the tier that matches how much of that engine you want running on your devices, the device-count band that matches your fleet size, and monthly or annual-prepaid billing.\u003c\/p\u003e\n\n\u003ch4\u003eTier 1 — Essential: Automated Care\u003c\/h4\u003e\u003cul\u003e\n\u003cli\u003eCore AURORA health checks\u003c\/li\u003e\n\u003cli\u003ePerformance and startup monitoring\u003c\/li\u003e\n\u003cli\u003eStorage health and safe cleanup\u003c\/li\u003e\n\u003cli\u003eEssential security and stability checks\u003c\/li\u003e\n\u003cli\u003eMonthly health report\u003c\/li\u003e\n\u003cli\u003eAutomatic approved maintenance\u003c\/li\u003e\n\u003cli\u003eRemote assistance available separately at the standard support rate\u003c\/li\u003e\n\u003c\/ul\u003e\n\n\u003ch4\u003eTier 2 — Standard: Managed Care\u003c\/h4\u003e\u003cul\u003e\n\u003cli\u003eEverything in Essential\u003c\/li\u003e\n\u003cli\u003eExpanded diagnostic and maintenance coverage\u003c\/li\u003e\n\u003cli\u003eWindows and supported software update checks\u003c\/li\u003e\n\u003cli\u003eDriver and patch review\u003c\/li\u003e\n\u003cli\u003ePerformance remediation\u003c\/li\u003e\n\u003cli\u003eHealth trends and expanded reporting\u003c\/li\u003e\n\u003cli\u003ePriority alerts\u003c\/li\u003e\n\u003cli\u003eOne pooled hour of remote support per customer account each month\u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003e\u003cem\u003eThe included Standard support hour applies only to devices covered by an active AURORA subscription, resets every month, does not roll over, and is shared across all covered devices on the account. It covers routine troubleshooting and remote assistance — not large projects, migrations, data recovery, complete system rebuilds, hardware work, onsite service, or cybersecurity incident response. Additional time is billed separately.\u003c\/em\u003e\u003c\/p\u003e\n\n\u003ch4\u003eTier 3 — Complete: Total Technology Support\u003c\/h4\u003e\u003cul\u003e\n\u003cli\u003eEverything in Standard\u003c\/li\u003e\n\u003cli\u003eFull 400-point AURORA maintenance workflow\u003c\/li\u003e\n\u003cli\u003eAdvanced repair and optimization routines\u003c\/li\u003e\n\u003cli\u003eDeeper security, reliability, and patch checks\u003c\/li\u003e\n\u003cli\u003eExecutive reports and complete repair history\u003c\/li\u003e\n\u003cli\u003ePriority alerts and priority scheduling\u003c\/li\u003e\n\u003cli\u003eUnlimited routine remote troubleshooting for covered devices, subject to fair use\u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003e\u003cem\u003eComplete support covers normal troubleshooting, configuration help, software issues, performance problems, and routine assistance on covered devices. It excludes onsite service, hardware and parts, major migrations, business-wide projects, data recovery, complete rebuilds, after-hours emergency response, cybersecurity incident response, and work on devices not covered by AURORA. Those require a separate quote.\u003c\/em\u003e\u003c\/p\u003e\n\n\u003ch4\u003eVolume pricing\u003c\/h4\u003e\u003cp\u003ePer-device rate drops automatically at 6-20 and 21+ devices — the more you enroll, the less each device costs.\u003c\/p\u003e\n\n\u003ch4\u003eBilling\u003c\/h4\u003e\u003cp\u003eChoose Monthly billing (billed every month, cancel anytime) or Annual Prepaid (pay the full year upfront and save 15% versus paying monthly — renews automatically each year unless canceled).\u003c\/p\u003e","brand":"Zona IT Solutions","offers":[{"title":"Tier 1 — Essential \/ 1-5 Devices \/ Monthly","offer_id":50730300637436,"sku":"ZONA-RMM-T1-1-5-MO","price":14.99,"currency_code":"USD","in_stock":true},{"title":"Tier 1 — Essential \/ 1-5 Devices \/ Annual Prepaid","offer_id":50730300670204,"sku":"ZONA-RMM-T1-1-5-YR","price":152.9,"currency_code":"USD","in_stock":true},{"title":"Tier 1 — Essential \/ 6-20 Devices \/ Monthly","offer_id":50730300702972,"sku":"ZONA-RMM-T1-6-20-MO","price":12.99,"currency_code":"USD","in_stock":true},{"title":"Tier 1 — Essential \/ 6-20 Devices \/ Annual Prepaid","offer_id":50730300735740,"sku":"ZONA-RMM-T1-6-20-YR","price":132.5,"currency_code":"USD","in_stock":true},{"title":"Tier 1 — Essential \/ 21+ Devices \/ Monthly","offer_id":50730300768508,"sku":"ZONA-RMM-T1-21PLUS-MO","price":10.99,"currency_code":"USD","in_stock":true},{"title":"Tier 1 — Essential \/ 21+ Devices \/ Annual Prepaid","offer_id":50730300801276,"sku":"ZONA-RMM-T1-21PLUS-YR","price":112.1,"currency_code":"USD","in_stock":true},{"title":"Tier 2 — Standard \/ 1-5 Devices \/ Monthly","offer_id":50730300834044,"sku":"ZONA-RMM-T2-1-5-MO","price":34.99,"currency_code":"USD","in_stock":true},{"title":"Tier 2 — Standard \/ 1-5 Devices \/ Annual Prepaid","offer_id":50730300866812,"sku":"ZONA-RMM-T2-1-5-YR","price":356.9,"currency_code":"USD","in_stock":true},{"title":"Tier 2 — Standard \/ 6-20 Devices \/ Monthly","offer_id":50730300899580,"sku":"ZONA-RMM-T2-6-20-MO","price":29.99,"currency_code":"USD","in_stock":true},{"title":"Tier 2 — Standard \/ 6-20 Devices \/ Annual Prepaid","offer_id":50730300932348,"sku":"ZONA-RMM-T2-6-20-YR","price":305.9,"currency_code":"USD","in_stock":true},{"title":"Tier 2 — Standard \/ 21+ Devices \/ Monthly","offer_id":50730300965116,"sku":"ZONA-RMM-T2-21PLUS-MO","price":24.99,"currency_code":"USD","in_stock":true},{"title":"Tier 2 — Standard \/ 21+ Devices \/ Annual Prepaid","offer_id":50730300997884,"sku":"ZONA-RMM-T2-21PLUS-YR","price":254.9,"currency_code":"USD","in_stock":true},{"title":"Tier 3 — Complete \/ 1-5 Devices \/ Monthly","offer_id":50730301030652,"sku":"ZONA-RMM-T3-1-5-MO","price":59.99,"currency_code":"USD","in_stock":true},{"title":"Tier 3 — Complete \/ 1-5 Devices \/ Annual Prepaid","offer_id":50730301063420,"sku":"ZONA-RMM-T3-1-5-YR","price":611.9,"currency_code":"USD","in_stock":true},{"title":"Tier 3 — Complete \/ 6-20 Devices \/ Monthly","offer_id":50730301096188,"sku":"ZONA-RMM-T3-6-20-MO","price":49.99,"currency_code":"USD","in_stock":true},{"title":"Tier 3 — Complete \/ 6-20 Devices \/ Annual Prepaid","offer_id":50730301128956,"sku":"ZONA-RMM-T3-6-20-YR","price":509.9,"currency_code":"USD","in_stock":true},{"title":"Tier 3 — Complete \/ 21+ Devices \/ Monthly","offer_id":50730301161724,"sku":"ZONA-RMM-T3-21PLUS-MO","price":44.99,"currency_code":"USD","in_stock":true},{"title":"Tier 3 — Complete \/ 21+ Devices \/ Annual Prepaid","offer_id":50730301194492,"sku":"ZONA-RMM-T3-21PLUS-YR","price":458.9,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0812\/9730\/9948\/files\/Generatedimage1_48.png?v=1785131943","url":"https:\/\/zonaitsolutions.com\/products\/aurora-zona-rmm-remote-monitoring-maintenance","provider":"ZONA IT Solutions","version":"1.0","type":"link"}